Sometimes, if you’re trying to log into your inFlow account, you may get the message “Uh-oh! Seems your computer’s clock is wrong!” This means that your computer time is more than 15 minutes off from the current time in your designated time zone. 

It’s a small thing, but it can cause problems logging into your inFlow account, so we want to get that corrected.

How to correct your timezone (Windows)

1. Click the START button and search “Control Panel”
2. Search “Date and Time” in the top right-hand corner of the window, and click the resulting icon.
3. Click the “Internet Time” tab and select “Change Settings…”
   
4. Ensure that the “Synchronize with an Internet time server” box is checked.
5. Click “Update now”. If it fails, try another Server (e.g., “time.nist.gov” or “time.windows.com”).
6. At the bottom of this window, you’ll see “The clock was most recently synchronized on MM/DD/YYYY at HH:MM AM/PM.” if that time is correct, click “OK.” If not, please try the alternate steps below.
7. Click “Login” at the top of this page to try to log in again.

How to manually set the time (Windows)

1. Click the START button and search “Control Panel”
2. Search “Date and Time” in the top right-hand corner of the window, and click the resulting icon.
3. From the “Date and Time” tab, click the “Change time zone” button
4. Select the time zone you are in (not sure? Search for it by clicking here: google.com and searching the word “time”).
5. When you’ve selected your time zone, click “OK”
6. Click the “Change date and time…”
   
7. Set the time to the correct time (+/- 5 minutes).
8. Click “OK,” then you should be back at this screen:
9. Click “OK” again
10. Click “Login” at the top of this page to try to log in again.

If you’re still having trouble, please contact the inFlow team.

Not using Windows?

If you’re experiencing this error from a different device, refer to the links below for guidance on how to fix your device’s time settings.

• iOS and Mac
• Android