So you’re looking to cancel your inFlow subscription? Well, before you do, let’s chat about a few important things to make sure that’s the right option for you and your team!

Are you utilizing inFlow to its full potential?

So the first question I would ask you before you consider canceling is, are you utilizing all of inFlow’s features in your business?

inFlow offers an extremely user-friendly interface to keep the technical mumbo jumbo to a minimum. We make sure to lay all your features out in an easy-to-read view to minimize the need to mess with the settings and even offer every account free training to start their experience off right!

Do your products have barcodes?

To streamline your order fulfillment, inFlow can help you barcode your products. You can create barcodes with inFlow, and also print out labels. Making picking and fulfillment easy.  

Do you sell to more than one ecommerce store?

If so, you can connect inFlow to Extensiv Integration Manager for you to pull your store’s sales into inFlow for you to manage your fulfillment. This takes away from double entry and makes it easy to organize your sales from your stores all in one place.

Are you using our sales orders/invoicing feature for tracking sales?

If you’re only making stock adjustments to decrease your stock, then you’re not taking advantage of a major feature in inFlow.  Sales orders track the customers, products, invoices, and the picking and fulfillment. These features aren’t able to be replaced with a spreadsheet.

Are you using our mobile app?

When in the warehouse or meeting customers, the inFlow mobile app is perfect for on-the-go. Used for picking sales orders, purchase orders, transferring stock, and making stock adjustments. You can also use your device’s camera to add product images to your products. Anything added to the mobile app will sync to the inFlow Inventory Windows and Web app, too. 

Have you chatted with support?

If you find you’re running into issues or are confused about how inFlow works, always remember we’re here to help! Every inFlow account has access to unlimited support to help you through those tough problems. Feel free to reach out through chat or email at any time.

If you want to explore any of the above options further, please reach out to the inFlow team.

Do you need help making your inventory management more successful?

We often see that sometimes a workflow makes sense on paper, but in practice becomes a bit of a strain. Let us work to simplify your workflow and help you get the most out of inFlow!

Our Customer Success Managers will help walk you through your current workflow to diagnose any pain points they see that may come from the setup. Once they’ve investigated, they are always happy to make suggestions for a more streamlined process.

If you need some additional training or workflow management, reach out to our support team to learn more!

You may not need all of inFlow’s bells and whistles

Maybe you love inFlow, but right now, you don’t need all of the features we offer. That’s ok!

We are always available to help find a plan that suits your needs. inFlow offers lower-tiered plans that come with 2 Team Members, 100 Sales Orders, 1 Location, and Unlimited Support. 

Of course, if this option isn’t a good fit for you, we do offer custom plans to make inFlow work for you. Simply get in touch with our team here.

You can pause your subscription

Why would you want to pause your inFlow subscription? Well, you’ve put a lot of time and effort into building your inventory. Importing, exporting, adding stock, and generating reports, we wouldn’t want you to lose all your hard work!

If you think your situation is temporary and you’d rather hold on to all you’ve built, a pause option is probably right for you. 

Pausing allows you to hold onto all your data and your current pricing and maintain all that hard work you’ve put in. When you come back, all of your data will still be right there waiting for you.

Don’t be afraid to get in touch so we can help pause your account.

You can cancel your subscription

If you don’t think any of the options above will work for you and you’re ready to cancel your account, take a look at the steps below.

This will stop your current billing cycle and prevent any further payments from being taken. All we ask is that you take some time to let us know what we could have done better or why you’ve decided to cancel so we can keep growing to our customer’s needs 😊

To cancel your plan

1. With an Admin account, go to inFlow’s Account settings (Main Menu> Settings > Account.)
2. Click on Cancel subscription (next to the Manage billing button.)

3. We’d encourage you to book a call with your CSM to discuss a plan that will work best for you. Otherwise, fill out the fields below and select Cancel my subscription at the bottom of the screen.

If there is anything the inFlow Community and Support team can help you with before canceling please let us know, we’d be happy to help your team to better understand inFlow Inventory if more support is needed.

From here, you will see a cancellation confirmation.

You and your team will have access to inFlow Inventory until the expiry date. Once your subscription expires, you will lose access to inFlow.

Let’s recap

• Are you utilizing all of inFlow’s features?
• Do you need any assistance in utilizing inFlow’s program?
• Would you like to downgrade to a lower plan?
• Is pausing your account a better option?
• If none of the above options fit your needs and you would like to cancel your subscription fully, we totally understand and promise to make the experience quick and painless!