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  • Importing
Import help (Windows)

Nothing happens when importing, help! (Windows)

If you’re trying to import your data and clicking the Import button does nothing, please try the following:

  1. Open your local services window following the instructions below based on your operating system: Windows 10: Click Start (or hit your Windows key on your keyboard), type in ‘services’ (or Control Panel > System and Security > Administrative Tools > Services)
  2. Scroll down this screen until you see a service named “Distributed Transaction Coordinator.”
  3. Right-click this and select “Start”.
  4. If the “Start”/ “Restart” options are unavailable to you, it could be the service was disabled entirely. Right-click and select “Properties,” then set its startup type to “Automatic.” You should be able to start the service now.
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